Terms of service
Creating an account
To place an order, the Customer has two options:
- Either to open a customer account on the Web Site, which requires the provision of personal data. The Customer must confirm that the information provided to Angiolo is truthful, accurate and up-to-date. The Customer may update and correct his/her data at any time by logging into his/her customer account. All information provided by the Customer is his/her sole responsibility and Angiolo cannot be held liable for any anomalies generated by the Customer in the event that it becomes impossible to proceed with the order or to ensure a positive result.
The Client must choose a username and password to access his/her account, which he/she must not disclose to anyone. Angiolo will not be liable for any loss or damage that may occur as a result of failing to protect the Customer's ID or password. If the Customer forgets his/her password, an appropriate function on the Web Site allows the Customer to retrieve it using his/her e-mail address.
For more information on the use of your personal data, please consult our confidentiality policy at the following address: https://angiolo.com/policies/privacy-policy
- Or to enter their personal details to receive their parcel (surname, first name, telephone number, e-mail and postal address) without opening a Customer account. In this case, the data provided by the Customer at the time of purchase (last name, first name, telephone number, e-mail and postal address) may be retained by Angiolo for a period of three years from the end of the business relationship.
Order Registration
Orders are registered as follows:
- Selecting Products by adding them to the shopping cart;
- Selection of the delivery method;
- Validation of the contents of the basket;
- Identification of the Customer by creating or connecting to their Customer account or simply entering their personal details;
- Delivery information (delivery method, costs and delivery times);
- Invoicing information;
- Confirmation of delivery details;
- Verification and validation of the order and acceptance of the GCS by ticking the appropriate box;
- Information and validation of payment.
At each stage of the order entry process and before validation, the Customer has the option of correcting or modifying his/her choices. The information provided by the Customer when placing an order is binding on the Customer: in the event of an error or omission by the Customer in the wording of his/her details or those of the recipient or the place of delivery, in particular his/her surname, first name, address, telephone number, e-mail address, door code, floor, resulting in the loss of the Products, the Customer will be responsible for payment of the lost Products and no claim for compensation or reimbursement will be entertained. Before confirming payment for the order, it is the Customer's responsibility to check the accuracy of the order and the information given and to make any changes.
Validation of the order by the Customer implies acceptance of these GCS in their entirety. As soon as the Customer confirms the order, it is automatically recorded. Angiolo will not consider any request for modification or cancellation.
Order Confirmation
Angiolo will confirm receipt of the order by e-mail to the address provided by the Customer, with a summary of (i) the Products ordered, (ii) the address, (iii) the delivery method, (iv) the method of payment, and (v) the Customer's order number.
Any order placed by the Customer will only be definitive once the Customer has received confirmation of the order and once the bank has recorded the full price of the order, including delivery costs. The distance selling contract between the Customer and Angiolo is formed when Angiolo confirms the order.
Angiolo reserves the right to cancel or refuse any order from a Customer with whom there is a dispute over payment of a previous order or who presents any form of risk to Angiolo.
Changing an Order
Angiolo invites the Customer to contact Customer Service:
For Click & Collect and courier services: by calling the shop directly: no later than 4 p.m. the day before the pick-up date or the courier delivery date.
Once the above-mentioned deadlines have passed, Angiolo cannot guarantee that the changes requested by the Customer can be made.
Order Cancellation
In the event of an order cancellation:
- Cancellation no later than 48 working hours before the delivery or pick-up date: a refund will be issued by Customer Service.
- Cancellation no later than 24 working hours before the delivery or collection date: no refund will be possible.
Internet Customer Service can be contacted on +33 (0)1 71 32 31 18
Opening hours : Sunday to Thursday from 12:00 to 22:00 - Friday and Saturday from 12:00 to 23:00
Proof of order
Confirmation of the order by Angiolo, the data recorded by Angiolo using the automatic recording systems on the Web Site or by its remote sales service, as well as any e-mail exchanged between Angiolo and the Customer, will be considered as proof of the nature, content and date of the transaction in the event of a dispute between the Parties and will be kept by Angiolo for the length of time required to comply with legal statutes of limitation.
To place an order, the Customer has two options:
- Either to open a customer account on the Web Site, which requires the provision of personal data. The Customer must confirm that the information provided to Angiolo is truthful, accurate and up-to-date. The Customer may update and correct his/her data at any time by logging into his/her customer account. All information provided by the Customer is his/her sole responsibility and Angiolo cannot be held liable for any anomalies generated by the Customer in the event that it becomes impossible to proceed with the order or to ensure a positive result.
The Client must choose a username and password to access his/her account, which he/she must not disclose to anyone. Angiolo will not be liable for any loss or damage that may occur as a result of failing to protect the Customer's ID or password. If the Customer forgets his/her password, an appropriate function on the Web Site allows the Customer to retrieve it using his/her e-mail address.
For more information on the use of your personal data, please consult our confidentiality policy at the following address: https://angiolo.com/policies/privacy-policy
- Or to enter their personal details to receive their parcel (surname, first name, telephone number, e-mail and postal address) without opening a Customer account. In this case, the data provided by the Customer at the time of purchase (last name, first name, telephone number, e-mail and postal address) may be retained by Angiolo for a period of three years from the end of the business relationship.
Order Registration
Orders are registered as follows:
- Selecting Products by adding them to the shopping cart;
- Selection of the delivery method;
- Validation of the contents of the basket;
- Identification of the Customer by creating or connecting to their Customer account or simply entering their personal details;
- Delivery information (delivery method, costs and delivery times);
- Invoicing information;
- Confirmation of delivery details;
- Verification and validation of the order and acceptance of the GCS by ticking the appropriate box;
- Information and validation of payment.
At each stage of the order entry process and before validation, the Customer has the option of correcting or modifying his/her choices. The information provided by the Customer when placing an order is binding on the Customer: in the event of an error or omission by the Customer in the wording of his/her details or those of the recipient or the place of delivery, in particular his/her surname, first name, address, telephone number, e-mail address, door code, floor, resulting in the loss of the Products, the Customer will be responsible for payment of the lost Products and no claim for compensation or reimbursement will be entertained. Before confirming payment for the order, it is the Customer's responsibility to check the accuracy of the order and the information given and to make any changes.
Validation of the order by the Customer implies acceptance of these GCS in their entirety. As soon as the Customer confirms the order, it is automatically recorded. Angiolo will not consider any request for modification or cancellation.
Order Confirmation
Angiolo will confirm receipt of the order by e-mail to the address provided by the Customer, with a summary of (i) the Products ordered, (ii) the address, (iii) the delivery method, (iv) the method of payment, and (v) the Customer's order number.
Any order placed by the Customer will only be definitive once the Customer has received confirmation of the order and once the bank has recorded the full price of the order, including delivery costs. The distance selling contract between the Customer and Angiolo is formed when Angiolo confirms the order.
Angiolo reserves the right to cancel or refuse any order from a Customer with whom there is a dispute over payment of a previous order or who presents any form of risk to Angiolo.
Changing an Order
Angiolo invites the Customer to contact Customer Service:
For Click & Collect and courier services: by calling the shop directly: no later than 4 p.m. the day before the pick-up date or the courier delivery date.
Once the above-mentioned deadlines have passed, Angiolo cannot guarantee that the changes requested by the Customer can be made.
Order Cancellation
In the event of an order cancellation:
- Cancellation no later than 48 working hours before the delivery or pick-up date: a refund will be issued by Customer Service.
- Cancellation no later than 24 working hours before the delivery or collection date: no refund will be possible.
Internet Customer Service can be contacted on +33 (0)1 71 32 31 18
Opening hours : Sunday to Thursday from 12:00 to 22:00 - Friday and Saturday from 12:00 to 23:00
Proof of order
Confirmation of the order by Angiolo, the data recorded by Angiolo using the automatic recording systems on the Web Site or by its remote sales service, as well as any e-mail exchanged between Angiolo and the Customer, will be considered as proof of the nature, content and date of the transaction in the event of a dispute between the Parties and will be kept by Angiolo for the length of time required to comply with legal statutes of limitation.