Shipping policy
Conditions
The Products may only be dispatched once the transaction has been validated.
Any event defined by the Civil Code and case law as a case of force majeure likely to delay or prevent the supply or increase the cost of the products ordered shall constitute grounds for suspension or termination of Angiolo's obligations if the event in question exceeds a period of fifteen (15) days, without compensation to the Customer. Angiolo undertakes to inform the Customer by any appropriate means in the event of the occurrence of such an event of force majeure, who is authorized to cancel his/her order by e-mail.
The Products ordered will be delivered to Paris and its suburbs. Delivery is made according to the times indicated for each delivery method and to the address given by the Customer when placing the order on the Website. Delivery consists of the transfer to the Customer of physical possession of the Product ordered. Except in special cases, the Products ordered are delivered all at once.
Delivery times
Delivery times are indicated to the Customer on the date the order is placed.
The Customer may choose the delivery date when placing the order. The delivery timetable proposed to the Customer offers possibilities of up to 10 working days.
Delivery times are given for information purposes only and Angiolo undertakes to make every effort to meet them.
The delivery dates and times indicated are subject to correct and punctual delivery of the goods by Angiolo's suppliers and by the delivery service providers appointed by Angiolo. However, Angiolo cannot be held responsible for late deliveries caused by its carriers.
Consequently, no refund will be granted to a Customer who refuses a delivery on the grounds that it is not made on the chosen day.
If the Products ordered are not delivered within thirty (30) working days of confirmation of the order, for any reason other than force majeure as described in article 6 hereof or the fault of the Customer, the sale may be cancelled at the Customer's request under the conditions set out in articles L. 216-2 and L. 216-3 of the French Consumer Code. The sums paid by the Customer will be returned to him at the latest within fourteen (14) days following the date of cancellation of the contract, to the exclusion of any compensation or deduction.
Focus on public holidays :
Public holidays are to be understood as the public holidays in which the delivery and dispatch addresses of the order are located.
It should be noted that any order placed the day before a public holiday will be prepared and dispatched on the next working day. If the Customer chooses the first available date proposed on the Website (for example, if the Customer orders on 24 December, the order will only be prepared and dispatched on 26 December). Similarly, any order placed on a public holiday will be prepared and dispatched on the next working day following the said public holiday.
Focus on Customer details :
As a reminder, the Customer is responsible for the information provided concerning the name and address of the recipient. This information must be precise, accurate and complete (particularly with regard to the entrance door code and the floor) so that the delivery can take place under the best possible conditions. Under no circumstances will Angiolo be held responsible for a return delivery due to an error in the delivery address or to the impossibility of delivering to the address indicated. Costs related to a change in the recipient's delivery address will be billed to the Customer. If the recipient is absent on the day of delivery, the delivery person will leave a calling card, a text message or an e-mail at the delivery address.
It should be noted that for all home delivery orders, the Customer must provide the recipient's local telephone number (ideally a mobile phone local to the country of delivery). The service provider appointed by Angiolo will not contact numbers outside the country of delivery.
Focus on Customer reservations:
It is the Customer's responsibility to check the contents of the order on the date of delivery. Any discrepancies in quantity must be reported to Angiolo within 24 hours of receiving the order, in accordance with the conditions set forth in Article 7 herein. Complaints regarding damage, delay, loss or inadequate packaging must be communicated in writing within three days of receipt of the order under the conditions listed in Article 7 hereof.
Delivery methods
Depending on the Products ordered, the Customer may choose from the following delivery methods:
- Click & Collect
- delivery by courier
- home delivery via partner sites
1/ Home delivery
The Products that can be sent home by an independent carrier are the following: all the Products on sale on the Website, subject to availability, except for boxes of classic macaroons and pastries.
Home deliveries are carried out in France by the service provider Stuart.
Delivery costs:
Paris and suburbs: depending on the value of your basket. Free delivery for orders over €75.
The order is tracked by the carrier. An e-mail will be sent to the Customer when the parcel is collected from our warehouse and upon delivery.
The Customer chooses a delivery date when finalising the order. Delivery dates are offered up to 10 working days after the order date.
It is important to note that delivery times may be extended during busy periods such as holiday seasons. Angiolo invites Customers to place their orders in advance for these periods.
IMPORTANT: During holiday periods, the shipping company hired by Angiolo may experience delivery delays, as well as in cases of force majeure.
For delivery tracking, Angiolo invites the Customer to consult our carrier's Web site (www.stuart.com) directly, using the tracking number sent by e-mail when the package was shipped.
Angiolo cannot be held responsible or alert the Customer in the event of a delay or lack of tracking information from the carrier.
b) Delivery address
Absence of the addressee at home/impossibility of contacting the addressee:
For all deliveries and shipments, we ask our customers to ensure that the recipient is present on the day of delivery.
In the absence of the addressee or a person capable of taking possession of the products upon delivery, the carrier will contact the addressee in order to reschedule a final delivery attempt. Angiolo cannot be held responsible for a return delivery due to the impossibility of delivering to the address indicated because of the recipient's absence.
In addition, if the shipping company appointed by Angiolo is unable to contact the Customer, the Customer will not be entitled to reimbursement of shipping costs.
Given the perishable nature of the products offered by Angiolo, in the event of a return package, Angiolo will systematically destroy the food products and the Customer will not be entitled to a refund or replacement.
In addition, Angiolo will not be held responsible for any deterioration of the products due to their late pick-up from the shipping company hired by Angiolo.
2/ Delivery by courier
The following Products may be delivered by courier: Products for sale on the Web Site for which the courier delivery method is activated and offered. Subject to availability.
a) Delivery times
Delivery times by courier vary according to the service chosen: D-Day delivery within 2 hours or delivery on a given date and time slot. The Customer chooses his or her delivery slot from among the available slots offered.
Delivery slots are offered up to 10 working days after the order date.
b) Delivery address
The Customer is responsible for the information relating to the name and address of the recipient. This information must be precise, accurate and complete (including door code and floor) to allow delivery under normal conditions. Angiolo cannot be held responsible for a return delivery due to an address error.
For all deliveries and shipments, we ask our customers to ensure that their recipients are present on the day of delivery.
Deliveries by courier are made in Paris and the Paris suburbs:
- Neuilly
- Boulogne
- Clichy
- Aubervilliers
- Bagnolet
- La plaine St Denis
- Le Pré St Gervais
- Les Lilas
- Montreuil
- Pantin
- St Ouen
- St Mandé
- Vincennes
- Issy les Moulineaux
- Malakoff
- Montrouge
- Vanves
- Charenton le Pont
- Ivry sur Seine
- Le Kremlin Bicêtre - Gentilly
c) Delivery charges
Paris region: according to postcode. Free delivery for orders over €75.
In the absence of the recipient, the courier will leave a delivery notice at the delivery address, or send a text message or e-mail. Angiolo cannot be held responsible for returned deliveries due to the impossibility of delivering to the address indicated because of the recipient's absence.
3/ Click & Collect
Products on sale on the Website for which the delivery method is activated and offered are available via Click and Collect. This is subject to availability and the product range of the shop selected.
When placing an order, Customers may opt to collect their Products from our boutique at 180 boulevard Saint-Germain, 75006 Paris.
This service is available during the shop's opening hours.
The Products ordered will be available in the Boutique concerned within one hour of confirmation of the order and must be collected no later than the closing time of the Boutique on the collection day chosen by the Customer. Products ordered by Click & Collect which are not collected on the day specified when the order was placed during the Shop's opening hours will be considered lost and may not be reimbursed.
To collect the order, the Customer must go to the cash desk of the selected Boutique with the unique collection code received by text message and/or confirmation e-mail, or with proof of identity if they do not have their code.
It is the Customer's responsibility to ensure that their order is correct at the time of collection. Once the order has been collected, no claims for non-conformity will be accepted.
If you have any questions about your Click & Collect order and its collection, you can contact the shop where you placed your order directly.
The Products may only be dispatched once the transaction has been validated.
Any event defined by the Civil Code and case law as a case of force majeure likely to delay or prevent the supply or increase the cost of the products ordered shall constitute grounds for suspension or termination of Angiolo's obligations if the event in question exceeds a period of fifteen (15) days, without compensation to the Customer. Angiolo undertakes to inform the Customer by any appropriate means in the event of the occurrence of such an event of force majeure, who is authorized to cancel his/her order by e-mail.
The Products ordered will be delivered to Paris and its suburbs. Delivery is made according to the times indicated for each delivery method and to the address given by the Customer when placing the order on the Website. Delivery consists of the transfer to the Customer of physical possession of the Product ordered. Except in special cases, the Products ordered are delivered all at once.
Delivery times
Delivery times are indicated to the Customer on the date the order is placed.
The Customer may choose the delivery date when placing the order. The delivery timetable proposed to the Customer offers possibilities of up to 10 working days.
Delivery times are given for information purposes only and Angiolo undertakes to make every effort to meet them.
The delivery dates and times indicated are subject to correct and punctual delivery of the goods by Angiolo's suppliers and by the delivery service providers appointed by Angiolo. However, Angiolo cannot be held responsible for late deliveries caused by its carriers.
Consequently, no refund will be granted to a Customer who refuses a delivery on the grounds that it is not made on the chosen day.
If the Products ordered are not delivered within thirty (30) working days of confirmation of the order, for any reason other than force majeure as described in article 6 hereof or the fault of the Customer, the sale may be cancelled at the Customer's request under the conditions set out in articles L. 216-2 and L. 216-3 of the French Consumer Code. The sums paid by the Customer will be returned to him at the latest within fourteen (14) days following the date of cancellation of the contract, to the exclusion of any compensation or deduction.
Focus on public holidays :
Public holidays are to be understood as the public holidays in which the delivery and dispatch addresses of the order are located.
It should be noted that any order placed the day before a public holiday will be prepared and dispatched on the next working day. If the Customer chooses the first available date proposed on the Website (for example, if the Customer orders on 24 December, the order will only be prepared and dispatched on 26 December). Similarly, any order placed on a public holiday will be prepared and dispatched on the next working day following the said public holiday.
Focus on Customer details :
As a reminder, the Customer is responsible for the information provided concerning the name and address of the recipient. This information must be precise, accurate and complete (particularly with regard to the entrance door code and the floor) so that the delivery can take place under the best possible conditions. Under no circumstances will Angiolo be held responsible for a return delivery due to an error in the delivery address or to the impossibility of delivering to the address indicated. Costs related to a change in the recipient's delivery address will be billed to the Customer. If the recipient is absent on the day of delivery, the delivery person will leave a calling card, a text message or an e-mail at the delivery address.
It should be noted that for all home delivery orders, the Customer must provide the recipient's local telephone number (ideally a mobile phone local to the country of delivery). The service provider appointed by Angiolo will not contact numbers outside the country of delivery.
Focus on Customer reservations:
It is the Customer's responsibility to check the contents of the order on the date of delivery. Any discrepancies in quantity must be reported to Angiolo within 24 hours of receiving the order, in accordance with the conditions set forth in Article 7 herein. Complaints regarding damage, delay, loss or inadequate packaging must be communicated in writing within three days of receipt of the order under the conditions listed in Article 7 hereof.
Delivery methods
Depending on the Products ordered, the Customer may choose from the following delivery methods:
- Click & Collect
- delivery by courier
- home delivery via partner sites
1/ Home delivery
The Products that can be sent home by an independent carrier are the following: all the Products on sale on the Website, subject to availability, except for boxes of classic macaroons and pastries.
Home deliveries are carried out in France by the service provider Stuart.
Delivery costs:
Paris and suburbs: depending on the value of your basket. Free delivery for orders over €75.
The order is tracked by the carrier. An e-mail will be sent to the Customer when the parcel is collected from our warehouse and upon delivery.
The Customer chooses a delivery date when finalising the order. Delivery dates are offered up to 10 working days after the order date.
It is important to note that delivery times may be extended during busy periods such as holiday seasons. Angiolo invites Customers to place their orders in advance for these periods.
IMPORTANT: During holiday periods, the shipping company hired by Angiolo may experience delivery delays, as well as in cases of force majeure.
For delivery tracking, Angiolo invites the Customer to consult our carrier's Web site (www.stuart.com) directly, using the tracking number sent by e-mail when the package was shipped.
Angiolo cannot be held responsible or alert the Customer in the event of a delay or lack of tracking information from the carrier.
b) Delivery address
Absence of the addressee at home/impossibility of contacting the addressee:
For all deliveries and shipments, we ask our customers to ensure that the recipient is present on the day of delivery.
In the absence of the addressee or a person capable of taking possession of the products upon delivery, the carrier will contact the addressee in order to reschedule a final delivery attempt. Angiolo cannot be held responsible for a return delivery due to the impossibility of delivering to the address indicated because of the recipient's absence.
In addition, if the shipping company appointed by Angiolo is unable to contact the Customer, the Customer will not be entitled to reimbursement of shipping costs.
Given the perishable nature of the products offered by Angiolo, in the event of a return package, Angiolo will systematically destroy the food products and the Customer will not be entitled to a refund or replacement.
In addition, Angiolo will not be held responsible for any deterioration of the products due to their late pick-up from the shipping company hired by Angiolo.
2/ Delivery by courier
The following Products may be delivered by courier: Products for sale on the Web Site for which the courier delivery method is activated and offered. Subject to availability.
a) Delivery times
Delivery times by courier vary according to the service chosen: D-Day delivery within 2 hours or delivery on a given date and time slot. The Customer chooses his or her delivery slot from among the available slots offered.
Delivery slots are offered up to 10 working days after the order date.
b) Delivery address
The Customer is responsible for the information relating to the name and address of the recipient. This information must be precise, accurate and complete (including door code and floor) to allow delivery under normal conditions. Angiolo cannot be held responsible for a return delivery due to an address error.
For all deliveries and shipments, we ask our customers to ensure that their recipients are present on the day of delivery.
Deliveries by courier are made in Paris and the Paris suburbs:
- Neuilly
- Boulogne
- Clichy
- Aubervilliers
- Bagnolet
- La plaine St Denis
- Le Pré St Gervais
- Les Lilas
- Montreuil
- Pantin
- St Ouen
- St Mandé
- Vincennes
- Issy les Moulineaux
- Malakoff
- Montrouge
- Vanves
- Charenton le Pont
- Ivry sur Seine
- Le Kremlin Bicêtre - Gentilly
c) Delivery charges
Paris region: according to postcode. Free delivery for orders over €75.
In the absence of the recipient, the courier will leave a delivery notice at the delivery address, or send a text message or e-mail. Angiolo cannot be held responsible for returned deliveries due to the impossibility of delivering to the address indicated because of the recipient's absence.
3/ Click & Collect
Products on sale on the Website for which the delivery method is activated and offered are available via Click and Collect. This is subject to availability and the product range of the shop selected.
When placing an order, Customers may opt to collect their Products from our boutique at 180 boulevard Saint-Germain, 75006 Paris.
This service is available during the shop's opening hours.
The Products ordered will be available in the Boutique concerned within one hour of confirmation of the order and must be collected no later than the closing time of the Boutique on the collection day chosen by the Customer. Products ordered by Click & Collect which are not collected on the day specified when the order was placed during the Shop's opening hours will be considered lost and may not be reimbursed.
To collect the order, the Customer must go to the cash desk of the selected Boutique with the unique collection code received by text message and/or confirmation e-mail, or with proof of identity if they do not have their code.
It is the Customer's responsibility to ensure that their order is correct at the time of collection. Once the order has been collected, no claims for non-conformity will be accepted.
If you have any questions about your Click & Collect order and its collection, you can contact the shop where you placed your order directly.