Refund policy

The Vendor makes every effort to satisfy its customers to the best of its ability. However, Customers may address their complaints to the Customer Service Department:
- by mail: Angiolo - Customer Service - 182 rue du Faubourg Saint-Honoré, 75008 PARIS - France
- by e-mail: contact@angiolo.com
- by telephone: during Customer Service opening hours* on +33 (0)1 71 32 31 18
- online, by filling in the form here.
*Sunday to Thursday from 12:00 to 22:00 - Friday and Saturday from 12:00 to 23:00

For reasons of food hygiene and safety, Angiolo will not accept any returns or exchanges of foodstuffs, except with the prior agreement of the consumer department. If the return is approved, the Product must be returned in its original condition and packaging, along with proof of purchase. Angiolo will reimburse shipping costs on the basis of the invoiced rate and will reimburse return shipping costs in the event of a claim (excluding exercise of the right of withdrawal) upon presentation of supporting documents.


After analyzing the situation, Angiolo will, at its discretion, determine the appropriate arrangement, refund of the sums paid or redelivery of the Products within thirty (30) days of the cancellation of the order. By accepting such replacement or refund, the Customer or any other party concerned agrees to waive any additional claims that may be made, including in particular the payment of interest.

ANGIOLO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR BENEFITS ARISING OUT OF OR IN CONNECTION WITH ANY BREACH OF THESE TERMS AND CONDITIONS OF SALE OR ANY CLAIM MADE AGAINST YOU BY ANY THIRD PARTY.