Terms of sale
These general terms and conditions of sale ("GTCS") apply, without restriction or reservation, to all distance sales made by Monthi Paris 01 SAS, registered with the RCS of Paris Métropole under number 984 249 177, whose registered office is located at 182 rue du Faubourg Saint-Honoré, 75008 PARIS ("Angiolo") to any buyer (the "Customer") wishing to purchase the products offered for sale (the "Products") by Angiolo on the Internet and mobile sites www.angiolo.com (the "Web Site").
These Terms and Conditions of Sale apply to the exclusion of all other terms and conditions, including those applicable to sales in shops or through other distribution and marketing channels.
It is expressly forbidden to purchase Products on the Website in order to resell them to anyone else.
The GTC are available at any time on the Website or on request from the e-mail address contact@angiolo.com. As the GTC may be subject to subsequent amendments, the version applicable to the Customer's purchase is that in force on the Internet Site on the date the order is placed. They shall prevail over any other version or any other contradictory document. Angiolo therefore urges Customers to carefully reread the current Terms and Conditions of Sale each time they place a new order.
Any validation of an order by the Customer implies full and complete acceptance of these Terms and Conditions of Sale and of the specific terms and conditions of the order (products, quantities, prices, delivery method and delivery times, etc.). The Customer declares that he/she has read them and accepted them by ticking the appropriate box before validating the order. The GCS are enforceable against the Customer in accordance with the provisions of article 1119 of the French Civil Code.
ARTICLE 2: Purpose
The purpose of these Terms and Conditions of Sale is to define the Customer's rights and obligations with respect to the online sale of Products offered by Angiolo via the Web Site. In particular, they specify the conditions for ordering, payment, delivery and management of any refunds for Products ordered by the Customer on the Web Site.
ARTICLE 3: Products
Product Information
Angiolo takes special care in presenting each Product on the Web Site. The Products are therefore described and presented as accurately as possible. The description is intended to present to the Customer the essential characteristics of the Products before the order is placed.
To this end, Angiolo provides the Customer with the following information
- The name of the Products,
- Quantity
- Price,
- Means of payment accepted by Angiolo,
- Any delivery restrictions
- The information required by current legislation depending on the nature of the Products (pre-packaged or non-pre-packaged Products), thus enabling the Customer to know the essential characteristics of the Products. Angiolo indicates the use-by date on the packaging of the Products or on a leaflet provided with the Product, it being specified that ice creams collected through Click & Collect are not pre-packaged; the information on the use-by date is therefore confirmed when the Purchaser collects the ice cream from the shop.
The photographs of the Products are not contractual and are intended to illustrate the Products for information purposes only.
Product Quality
Angiolo pays particular attention to the quality of the Products offered for sale on the Web Site. The Products are stored in optimal preservation conditions and are prepared and packaged according to strict quality rules.
Allergy warning
The food Products sold on the Website contain certain allergens, which are specified for each Product on the product sheet page. The Customer may also contact Customer Services for further information at the following address: contact@angiolo.com
Product Availability
Angiolo reserves the right to modify its product line at any time. Certain offers may have a limited validity period, which will be indicated for each product or product line. Angiolo undertakes to honour orders received on the Web Site only within the limits of available stocks. In exceptional cases, a product advertised as available on the Web site may be unavailable after the order has been finalized. In the event that a product is unavailable, Angiolo will inform the Customer that the unavailable product has been cancelled:
- by e-mail in the case of home delivery ;
- by telephone in the case of in-store pick-ups or by e-mail if Customer Service does not receive a response from the Customer by telephone.
The product will be refunded within thirty (30) days.
ARTICLE 4: Order process
Account creation
To place an order, the Customer has two options:
- Either to open a customer account on the Website, which requires the provision of personal data. The Customer must confirm that the information provided to Angiolo is truthful, accurate and up-to-date. The Customer may update and correct his/her data at any time by logging into his/her customer account. All information provided by the Customer is his/her sole responsibility and Angiolo cannot be held liable for any anomalies generated by the Customer in the event that it becomes impossible to proceed with the order or to ensure a positive result.
The Client must choose a username and password to access his/her account, which he/she must not disclose to anyone. Angiolo will not be liable for any loss or damage that may occur as a result of failing to protect the Customer's ID or password. If the Customer forgets his/her password, an appropriate function on the Web Site allows the Customer to retrieve it using his/her e-mail address.
For more information on the use of your personal data, please consult our confidentiality policy at the following address: https://angiolo.com/policies/privacy-policy
- Or to enter their personal details to receive their parcel (surname, first name, telephone number, e-mail and postal address) without opening a Customer account. In this case, the data provided by the Customer at the time of purchase (last name, first name, telephone number, e-mail and postal address) may be retained by Angiolo for a period of three years from the end of the business relationship.
Order Registration
Orders are registered as follows:
- Selecting Products by adding them to the shopping cart;
- Selection of the delivery method;
- Validation of the contents of the basket;
- Identification of the Customer by creating or connecting to their Customer account or simply entering their personal details;
- Delivery information (delivery method, costs and delivery times);
- Invoicing information;
- Confirmation of delivery details;
- Verification and validation of the order and acceptance of the GCS by ticking the appropriate box;
- Information and validation of payment.
At each stage of the order entry process and before validation, the Customer has the option of correcting or modifying his/her choices. The information provided by the Customer when placing an order is binding on the Customer: in the event of an error or omission by the Customer in the wording of his/her details or those of the recipient or the place of delivery, in particular his/her surname, first name, address, telephone number, e-mail address, door code, floor, resulting in the loss of the Products, the Customer will be responsible for payment of the lost Products and no claim for compensation or reimbursement will be entertained. Before confirming payment for the order, it is the Customer's responsibility to check the accuracy of the order and the information given and to make any changes.
Validation of the order by the Customer implies acceptance of these GCS in their entirety. As soon as the Customer confirms the order, it is automatically recorded. Angiolo will not consider any request for modification or cancellation.
Order Confirmation
Angiolo will confirm receipt of the order by e-mail to the address provided by the Customer, with a summary of (i) the Products ordered, (ii) the address, (iii) the delivery method, (iv) the method of payment, and (v) the Customer's order number.
Any order placed by the Customer will only be definitive once the Customer has received confirmation of the order and once the bank has recorded the full price of the order, including delivery costs. The distance selling contract between the Customer and Angiolo is formed when Angiolo confirms the order.
Angiolo reserves the right to cancel or refuse any order from a Customer with whom there is a dispute over payment of a previous order or who presents any form of risk to Angiolo.
Changing an Order
Angiolo invites the Customer to contact Customer Service:
For Click & Collect and courier services: by calling the shop directly: no later than 4 p.m. the day before the pick-up date or the courier delivery date.
Once the above-mentioned deadlines have passed, Angiolo cannot guarantee that the changes requested by the Customer can be made.
Order Cancellation
In the event of an order cancellation:
- Cancellation no later than 48 working hours before the delivery or pick-up date: a refund will be issued by Customer Service.
- Cancellation no later than 24 working hours before the delivery or collection date: no refund will be possible.
The Internet Customer Service Department can be contacted on 01 01 01 01 01 from Monday to Friday between 9am and 5pm, excluding public holidays.
Proof of order
Confirmation of the order by Angiolo, the data recorded by Angiolo using the automatic recording systems on the Web Site or by its remote sales service, and any e-mail exchanged between Angiolo and the Customer will be considered as proof of the nature, content and date of the transaction in the event of a dispute between the Parties and will be kept by Angiolo for the length of time required to comply with legal statutes of limitation.
ARTICLE 5: Price and Payment Terms
Prices
The Products are supplied at the prices in effect on the Web Site at the time the Customer places the order. Prices are expressed in euros, exclusive of tax and, where applicable, inclusive of all taxes according to the VAT rate in force on the day the order is registered, and exclusive of shipping costs. The costs of processing, shipping, transport and delivery will be invoiced in addition under the conditions indicated on the Website and calculated prior to validation of the order. Any additional costs added to the price of the Product(s) ordered must be expressly agreed by the Customer. The final price charged to the Customer corresponds to the total amount of the purchase, including these charges. The total price, including taxes, indicated in the order confirmation sent by Angiolo is the total price of the order, including taxes, the price of the Products and any additional costs, such as shipping costs.
The prices displayed on the Web Site may be revised at any time without notice based on the price of seasonal products and economic conditions.
Any validation of an order implies acceptance of the price.
An invoice is issued when Angiolo ships the order and is available in the customer account under "My Account > My Orders > Order Details > View Invoice".
Agreement on proof
Confirmation of the order, payment for the order and confirmation of the order by e-mail constitute proof of the completeness of the order and render payable the sums owed by the Customer to Angiolo for the order.
Payment (Secure Transactions)
The Customer acknowledges that placing an order necessarily implies payment in cash at the time of ordering by credit card or Paypal.
The following bank cards are accepted for online payment: Carte Bleue, Visa, MasterCard and American Express. Depending on the type of card, the Customer enters the card number, expiry date and cryptogram code (consisting of three or four digits, depending on the card, located on the back of the bank card) and then validates the data or has the option of returning to the previous page.
The payment request is sent in real time to the Ingenico SA secure payment system, which checks that the bank card is valid (no input errors, no stop payments) and confirms that the payment has been recorded by issuing a transaction number or informs the customer that the transaction has been refused. The final validation step consists of the Client receiving a validation code to definitively validate the payment.
The Customer warrants to Angiolo that he/she has the necessary authorizations to use the payment method. The billing information that the Customer declares at the time of the order must correspond to that of the holder of the payment card used, in order to allow Angiolo to contact the latter directly if necessary, in particular for verification purposes or to request additional information. The Customer must pay close attention to the information provided regarding his/her credit card and delivery address.
Angiolo reserves the right not to confirm orders in the event of non-payment, incorrect billing address, or any other problem caused by the Customer in connection with the payment of the order.
Angiolo also reserves the right to cancel or refuse any order that is abnormal, placed in bad faith or for any other legitimate reason, including an order from a Customer with whom there is a dispute over payment of a previous order.
Once an order has been paid for, it becomes definitive and can no longer be cancelled by the Customer. A summary of the order is displayed and an e-mail confirming the order is sent to the Customer.
The bank checks that the bank card is valid (no input errors, no opposition), and confirms that the payment has been registered or informs the Customer that the transaction has been refused.
Angiolo cannot be held liable in the event of fraudulent use. In the absence of bank funds, or in the event of a bank refusal, the order will be automatically cancelled and the Customer will be notified by e-mail.
ARTICLE 6: Delivery
Conditions
The Products can only be dispatched once the transaction has been validated.
Any event defined by the Civil Code and case law as a case of force majeure likely to delay or prevent the supply or increase the cost of the products ordered constitutes a cause for suspension or termination of the obligations incumbent on Angiolo if the event in question exceeds a period of fifteen (15) days, without compensation for the Customer. Angiolo undertakes to inform the Customer by any appropriate means in the event of the occurrence of such an event of force majeure, who is authorized to cancel his/her order by e-mail.
The Products ordered will be delivered to Paris and its suburbs. Delivery is made according to the times indicated for each delivery method and to the address given by the Customer when placing the order on the Website. Delivery consists of the transfer to the Customer of physical possession of the Product ordered. Except in special cases, the Products ordered are delivered all at once.
Delivery times
Delivery times are indicated to the Customer on the date the order is placed.
The Customer may choose the delivery date when placing the order. The delivery timetable proposed to the Customer offers possibilities of up to 10 working days.
Delivery times are given for information purposes only and Angiolo undertakes to make every effort to meet them.
The delivery dates and times indicated are subject to correct and punctual delivery of the goods by Angiolo's suppliers and by the delivery service providers appointed by Angiolo. However, Angiolo cannot be held responsible for late deliveries caused by its carriers.
Consequently, no refund will be granted to a Customer who refuses a delivery on the grounds that it is not made on the chosen day.
If the Products ordered are not delivered within thirty (30) working days of confirmation of the order, for any reason other than force majeure as described in article 6 hereof or the fault of the Customer, the sale may be cancelled at the Customer's request under the conditions set out in articles L. 216-2 and L. 216-3 of the French Consumer Code. The sums paid by the Customer will be returned to him at the latest within fourteen (14) days following the date of cancellation of the contract, to the exclusion of any compensation or deduction.
Focus on public holidays :
Public holidays are to be understood as the public holidays in which the delivery and dispatch addresses of the order are located.
It should be noted that any order placed the day before a public holiday will be prepared and dispatched on the next working day. If the Customer chooses the first available date proposed on the Website (for example, if the Customer orders on 24 December, the order will only be prepared and dispatched on 26 December). Similarly, any order placed on a public holiday will be prepared and dispatched on the next working day following the said public holiday.
Focus on Customer details :
As a reminder, the Customer is responsible for the information provided concerning the name and address of the recipient. This information must be precise, accurate and complete (particularly with regard to the entrance door code and the floor) so that the delivery can take place under the best possible conditions. Under no circumstances will Angiolo be held responsible for a return delivery due to an error in the delivery address or to the impossibility of delivering to the address indicated. Costs related to a change in the recipient's delivery address will be billed to the Customer. If the recipient is absent on the day of delivery, the delivery person will leave a calling card, a text message or an e-mail at the delivery address.
It should be noted that for all home delivery orders, the Customer must provide the recipient's local telephone number (ideally a mobile phone local to the country of delivery). The service provider appointed by Angiolo will not contact numbers outside the country of delivery.
Focus on Customer reservations:
It is the Customer's responsibility to check the contents of the order on the date of delivery. Any discrepancies in quantity must be reported to Angiolo within 24 hours of receiving the order, in accordance with the conditions set forth in Article 7 herein. Complaints regarding damage, delay, loss or inadequate packaging must be communicated in writing within three days of receipt of the order under the conditions listed in Article 7 hereof.
Delivery methods
Depending on the Products ordered, the Customer may choose from the following delivery methods:
- Click & Collect
- delivery by courier
- home delivery via partner sites
1/ Home delivery
The Products that can be sent home by an independent carrier are the following: all the Products on sale on the Website, subject to availability, except for boxes of classic macaroons and pastries.
Home deliveries are carried out in France by the service provider Stuart.
Delivery costs:
Paris and suburbs: depending on the value of your basket. Free delivery for orders over €75.
The order is tracked by the carrier. An e-mail will be sent to the Customer when the parcel is collected from our warehouse and upon delivery.
The Customer chooses a delivery date when finalising the order. Delivery dates are offered up to 10 working days after the order date.
It is important to note that delivery times may be extended during busy periods such as holiday seasons. Angiolo invites Customers to place their orders in advance for these periods.
IMPORTANT: During holiday periods, the shipping company hired by Angiolo may experience delivery delays, as well as in cases of force majeure.
For delivery tracking, Angiolo invites the Customer to consult our carrier's Web site (www.stuart.com) directly, using the tracking number sent by e-mail when the package was shipped.
Angiolo cannot be held responsible or alert the Customer in the event of a delay or lack of tracking information from the carrier.
b) Delivery address
Absence of the addressee at home/impossibility of contacting the addressee:
For all deliveries and shipments, we ask our customers to ensure that the recipient is present on the day of delivery.
In the absence of the addressee or a person capable of taking possession of the products upon delivery, the carrier will contact the addressee in order to reschedule a final delivery attempt. Angiolo cannot be held responsible for a return delivery due to the impossibility of delivering to the address indicated because of the recipient's absence.
In addition, if the shipping company appointed by Angiolo is unable to contact the Customer, the Customer will not be entitled to reimbursement of shipping costs.
Given the perishable nature of the products offered by Angiolo, in the event of a return package, Angiolo will systematically destroy the food products and the Customer will not be entitled to a refund or replacement.
In addition, Angiolo will not be held responsible for any deterioration of the products due to their late pick-up from the shipping company hired by Angiolo.
2/ Delivery by courier
The following Products may be delivered by courier: Products for sale on the Web Site for which the courier delivery method is activated and offered. Subject to availability.
a) Delivery times
Delivery times by courier vary according to the service chosen: D-Day delivery within 2 hours or delivery on a given date and time slot. The Customer chooses his or her delivery slot from among the available slots offered.
Delivery slots are offered up to 10 working days after the order date.
b) Delivery address
The Customer is responsible for the information relating to the name and address of the recipient. This information must be precise, accurate and complete (including door code and floor) to allow delivery under normal conditions. Angiolo cannot be held responsible for a return delivery due to an address error.
For all deliveries and shipments, we ask our customers to ensure that their recipients are present on the day of delivery.
Deliveries by courier are made in Paris and the Paris suburbs:
- Neuilly
- Boulogne
- Clichy
- Aubervilliers
- Bagnolet
- La plaine St Denis
- Le Pré St Gervais
- Les Lilas
- Montreuil
- Pantin
- St Ouen
- St Mandé
- Vincennes
- Issy les Moulineaux
- Malakoff
- Montrouge
- Vanves
- Charenton le Pont
- Ivry sur Seine
- Le Kremlin Bicêtre - Gentilly
c) Delivery charges
Paris region: according to postcode. Free delivery for orders over €75.
In the absence of the recipient, the courier will leave a delivery notice at the delivery address, or send a text message or e-mail. Angiolo cannot be held responsible for returned deliveries due to the impossibility of delivering to the address indicated because of the recipient's absence.
3/ Click & Collect
Products on sale on the Website for which the delivery method is activated and offered are available via Click and Collect. This is subject to availability and the product range of the shop selected.
When placing an order, Customers may opt to collect their Products from our boutique at 180 boulevard Saint-Germain, 75006 Paris.
This service is available during the shop's opening hours.
The Products ordered will be available in the Boutique concerned within one hour of confirmation of the order and must be collected no later than the closing time of the Boutique on the collection day chosen by the Customer. Products ordered by Click & Collect which are not collected on the day specified when the order was placed during the Shop's opening hours will be considered lost and may not be reimbursed.
To collect the order, the Customer must go to the cash desk of the selected Boutique with the unique collection code received by text message and/or confirmation e-mail, or with proof of identity if they do not have their code.
It is the Customer's responsibility to ensure that their order is correct at the time of collection. Once the order has been collected, no claims for non-conformity will be accepted.
If you have any questions about your Click & Collect order and its collection, you can contact the shop where you placed your order directly.
ARTICLE 7: Receipt
The Products are received when the Customer takes physical possession of them (the "Receipt"). The Customer must check the condition of the Products as soon as they are received. In case of shortage, loss or damage, the Customer must make all reservations:
- with Angiolo if the Products are picked up at the Boutique via Click & Collect.
- to the carrier if the Products are delivered to the Customer's home or by courier, specifying the nature and extent of the damage on the delivery slip.
For all deliveries and shipments, we ask our customers to ensure that their recipients are present on the day of delivery.
Within three (3) days of Receipt, the Customer must confirm any reservations in writing (e-mail or letter) to Customer Services. The complaint must be accompanied by a photograph clearly showing the deterioration of the Product. After this period, the Products delivered will be deemed to be free of all defects.
Angiolo will reimburse or replace, at its expense, only those Products that do not conform to the specifications or that are affected by a defect.
ARTICLE 8: Transfer of ownership and risks
The transfer of ownership of the Vendor's Products to the Customer will only take place once payment has been received.
The transfer of risks will take place when the Products are dispatched or handed over to the Carrier. From this date, the Customer will assume full responsibility for any damage that the Products may suffer or cause. The Products therefore travel at the Carrier's risk.
ARTICLE 9: Complaints and customer service
The Vendor makes every effort to satisfy its customers to the best of its ability. However, the Customer may address any complaints to the Customer Service Department:
- by mail: Angiolo - Customer Service - 182 rue du Faubourg Saint-Honoré, 75008 PARIS - France
- by e-mail: contact@angiolo.com
- by telephone: during Customer Service opening hours* on +33 1 01 01 01 01
- online, by filling in the form here.
*Monday to Friday, 10am to 7pm.
For reasons of food hygiene and safety, Angiolo will not accept any returns or exchanges of foodstuffs, except with the prior agreement of Customer Service. If the return is approved, the Product must be returned in its original condition and packaging, along with proof of purchase. Angiolo will reimburse shipping costs on the basis of the invoiced rate and will reimburse return shipping costs in the event of a claim (excluding exercise of the right of withdrawal) upon presentation of supporting documents.
After analyzing the situation, Angiolo will, at its discretion, determine the appropriate arrangement, refund of the sums paid or redelivery of the Products within thirty (30) days of the cancellation of the order. By accepting such replacement or refund, the Customer or any other party concerned agrees to waive any additional claims that may be made, including in particular the payment of interest.
ANGIOLO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUES OR BENEFITS ARISING OUT OF OR IN CONNECTION WITH ANY BREACH OF THESE TERMS AND CONDITIONS OF SALE OR ANY CLAIM MADE AGAINST YOU BY ANY THIRD PARTY.
ARTICLE 10: Right of withdrawal
The right of withdrawal does not apply to contracts for the supply of the following Products:
(i) goods made to the consumer's specifications or clearly personalised: this applies to all orders for ice creams and sorbets
(ii) fresh and perishable products such as cannolo
(iii) goods unsealed by the Customer after delivery and which cannot be returned for reasons of hygiene or health protection.
For other Products, in accordance with the regulations in force, the Customer has a period of fourteen (14) days from receipt of the Product to exercise his/her right of withdrawal from the Vendor, without having to justify his/her reasons or pay any penalty, for the purpose of exchange or reimbursement.
The right of withdrawal may be exercised on plain paper or using the withdrawal form, a model of which is shown in Appendix 1 of these GTCS. The Vendor will immediately send the Customer an acknowledgement of receipt on a durable medium.
The Products must be returned within fourteen (14) days of the Vendor being notified of the Customer's decision to withdraw, accompanied by the purchase invoice, in their original packaging and in perfect condition so that they can be marketed as new. Damaged, soiled or incomplete Products will not be taken back.
If the right of withdrawal is exercised within the aforementioned period, only the price of the Product(s) purchased and the delivery costs will be reimbursed; the cost of returning the Product(s) will be borne by the Customer.
The exchange (subject to availability) or refund will be made within fourteen (14) days of receipt by the Vendor of the Products returned by the Customer in accordance with the terms of this article.
ARTICLE 11: Warranty
The Products sold on the Web Site comply with the regulations in force in France. In accordance with legal provisions, the Products automatically benefit from the legal guarantee of conformity and the legal guarantee against hidden defects.
1. Legal guarantee of conformity
In accordance with Article L. 217-4 of the French Consumer Code, Angiolo is required to deliver goods that conform to the order and is responsible for any defects in conformity at the time of delivery. According to Article L. 217-5 of the Consumer Code:
"To conform to the contract, the goods must:
1. be fit for the purpose normally expected of similar goods and, where applicable :
- correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
- have the qualities that a buyer may legitimately expect having regard to the public statements made by the seller, the producer or his representative, particularly in advertising or labelling;
2. or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the seller's attention and accepted by the latter".
When acting under the legal guarantee of conformity, the Customer :
- has a period of two years from the date of delivery of the goods in which to take action ;
- may choose between repairing or replacing the goods, subject to the cost conditions set out in article L. 221-9 of the French Consumer Code;
- is exempt from proving the existence of a lack of conformity in the goods for a period of twenty-four months from the date of delivery of the goods.
2. Warranty for hidden defects
Angiolo is also bound by the legal warranty for hidden defects affecting the Products delivered and rendering them unfit for the use for which they were intended, under the conditions set forth in Articles 1641 to 1649 of the Civil Code, provided that the buyer proves the hidden defect and takes action within two years of the discovery of the defect (Article 1648 of the Civil Code).
In the event that the guarantee against hidden defects is invoked, the Customer may choose between rescission of the sale or a reduction in the sale price in accordance with article 1644 of the French Civil Code.
ARTICLE 12: Intellectual property rights
The content of the Web Site, including but not limited to texts, comments, illustrations, photographs and images reproduced on the Web Site, is the exclusive property of Angiolo and is protected by intellectual property rights. Total or partial reproduction of the Web Site is strictly prohibited without prior written authorization from Angiolo. Any violation of our trademarks and the integrity of our Products may justify civil or criminal proceedings.
ARTICLE 13: Applicable Law and Disputes
These Terms and Conditions are governed by French law. In the event of a dispute, an amicable solution will be sought as a priority before any legal action is taken. To this end, we kindly ask our Customers to contact our Customer Service department by post at the following address: contact@angiolo.com. Failing an amicable solution, any legal action will be brought before the Paris courts.
Annex 1 - Model withdrawal form for non-food products only
(Complete and return this form only if you wish to exercise your right of withdrawal)
For the attention of Angiolo- Service Client - 182 rue du Faubourg Saint-Honoré, 75008 PARIS - France
OR contact@angiolo.com :
I hereby notify you of my withdrawal from the contract for the sale of the following Product(s):
Ordered on (*)/received on (*),
Order number :
Customer name,
Customer's address,
Customer's signature (only if this form is sent on paper),
Date
These Terms and Conditions of Sale apply to the exclusion of all other terms and conditions, including those applicable to sales in shops or through other distribution and marketing channels.
It is expressly forbidden to purchase Products on the Website in order to resell them to anyone else.
The GTC are available at any time on the Website or on request from the e-mail address contact@angiolo.com. As the GTC may be subject to subsequent amendments, the version applicable to the Customer's purchase is that in force on the Internet Site on the date the order is placed. They shall prevail over any other version or any other contradictory document. Angiolo therefore urges Customers to carefully reread the current Terms and Conditions of Sale each time they place a new order.
Any validation of an order by the Customer implies full and complete acceptance of these Terms and Conditions of Sale and of the specific terms and conditions of the order (products, quantities, prices, delivery method and delivery times, etc.). The Customer declares that he/she has read them and accepted them by ticking the appropriate box before validating the order. The GCS are enforceable against the Customer in accordance with the provisions of article 1119 of the French Civil Code.
ARTICLE 2: Purpose
The purpose of these Terms and Conditions of Sale is to define the Customer's rights and obligations with respect to the online sale of Products offered by Angiolo via the Web Site. In particular, they specify the conditions for ordering, payment, delivery and management of any refunds for Products ordered by the Customer on the Web Site.
ARTICLE 3: Products
Product Information
Angiolo takes special care in presenting each Product on the Web Site. The Products are therefore described and presented as accurately as possible. The description is intended to present to the Customer the essential characteristics of the Products before the order is placed.
To this end, Angiolo provides the Customer with the following information
- The name of the Products,
- Quantity
- Price,
- Means of payment accepted by Angiolo,
- Any delivery restrictions
- The information required by current legislation depending on the nature of the Products (pre-packaged or non-pre-packaged Products), thus enabling the Customer to know the essential characteristics of the Products. Angiolo indicates the use-by date on the packaging of the Products or on a leaflet provided with the Product, it being specified that ice creams collected through Click & Collect are not pre-packaged; the information on the use-by date is therefore confirmed when the Purchaser collects the ice cream from the shop.
The photographs of the Products are not contractual and are intended to illustrate the Products for information purposes only.
Product Quality
Angiolo pays particular attention to the quality of the Products offered for sale on the Web Site. The Products are stored in optimal preservation conditions and are prepared and packaged according to strict quality rules.
Allergy warning
The food Products sold on the Website contain certain allergens, which are specified for each Product on the product sheet page. The Customer may also contact Customer Services for further information at the following address: contact@angiolo.com
Product Availability
Angiolo reserves the right to modify its product line at any time. Certain offers may have a limited validity period, which will be indicated for each product or product line. Angiolo undertakes to honour orders received on the Web Site only within the limits of available stocks. In exceptional cases, a product advertised as available on the Web site may be unavailable after the order has been finalized. In the event that a product is unavailable, Angiolo will inform the Customer that the unavailable product has been cancelled:
- by e-mail in the case of home delivery ;
- by telephone in the case of in-store pick-ups or by e-mail if Customer Service does not receive a response from the Customer by telephone.
The product will be refunded within thirty (30) days.
ARTICLE 4: Order process
Account creation
To place an order, the Customer has two options:
- Either to open a customer account on the Website, which requires the provision of personal data. The Customer must confirm that the information provided to Angiolo is truthful, accurate and up-to-date. The Customer may update and correct his/her data at any time by logging into his/her customer account. All information provided by the Customer is his/her sole responsibility and Angiolo cannot be held liable for any anomalies generated by the Customer in the event that it becomes impossible to proceed with the order or to ensure a positive result.
The Client must choose a username and password to access his/her account, which he/she must not disclose to anyone. Angiolo will not be liable for any loss or damage that may occur as a result of failing to protect the Customer's ID or password. If the Customer forgets his/her password, an appropriate function on the Web Site allows the Customer to retrieve it using his/her e-mail address.
For more information on the use of your personal data, please consult our confidentiality policy at the following address: https://angiolo.com/policies/privacy-policy
- Or to enter their personal details to receive their parcel (surname, first name, telephone number, e-mail and postal address) without opening a Customer account. In this case, the data provided by the Customer at the time of purchase (last name, first name, telephone number, e-mail and postal address) may be retained by Angiolo for a period of three years from the end of the business relationship.
Order Registration
Orders are registered as follows:
- Selecting Products by adding them to the shopping cart;
- Selection of the delivery method;
- Validation of the contents of the basket;
- Identification of the Customer by creating or connecting to their Customer account or simply entering their personal details;
- Delivery information (delivery method, costs and delivery times);
- Invoicing information;
- Confirmation of delivery details;
- Verification and validation of the order and acceptance of the GCS by ticking the appropriate box;
- Information and validation of payment.
At each stage of the order entry process and before validation, the Customer has the option of correcting or modifying his/her choices. The information provided by the Customer when placing an order is binding on the Customer: in the event of an error or omission by the Customer in the wording of his/her details or those of the recipient or the place of delivery, in particular his/her surname, first name, address, telephone number, e-mail address, door code, floor, resulting in the loss of the Products, the Customer will be responsible for payment of the lost Products and no claim for compensation or reimbursement will be entertained. Before confirming payment for the order, it is the Customer's responsibility to check the accuracy of the order and the information given and to make any changes.
Validation of the order by the Customer implies acceptance of these GCS in their entirety. As soon as the Customer confirms the order, it is automatically recorded. Angiolo will not consider any request for modification or cancellation.
Order Confirmation
Angiolo will confirm receipt of the order by e-mail to the address provided by the Customer, with a summary of (i) the Products ordered, (ii) the address, (iii) the delivery method, (iv) the method of payment, and (v) the Customer's order number.
Any order placed by the Customer will only be definitive once the Customer has received confirmation of the order and once the bank has recorded the full price of the order, including delivery costs. The distance selling contract between the Customer and Angiolo is formed when Angiolo confirms the order.
Angiolo reserves the right to cancel or refuse any order from a Customer with whom there is a dispute over payment of a previous order or who presents any form of risk to Angiolo.
Changing an Order
Angiolo invites the Customer to contact Customer Service:
For Click & Collect and courier services: by calling the shop directly: no later than 4 p.m. the day before the pick-up date or the courier delivery date.
Once the above-mentioned deadlines have passed, Angiolo cannot guarantee that the changes requested by the Customer can be made.
Order Cancellation
In the event of an order cancellation:
- Cancellation no later than 48 working hours before the delivery or pick-up date: a refund will be issued by Customer Service.
- Cancellation no later than 24 working hours before the delivery or collection date: no refund will be possible.
The Internet Customer Service Department can be contacted on 01 01 01 01 01 from Monday to Friday between 9am and 5pm, excluding public holidays.
Proof of order
Confirmation of the order by Angiolo, the data recorded by Angiolo using the automatic recording systems on the Web Site or by its remote sales service, and any e-mail exchanged between Angiolo and the Customer will be considered as proof of the nature, content and date of the transaction in the event of a dispute between the Parties and will be kept by Angiolo for the length of time required to comply with legal statutes of limitation.
ARTICLE 5: Price and Payment Terms
Prices
The Products are supplied at the prices in effect on the Web Site at the time the Customer places the order. Prices are expressed in euros, exclusive of tax and, where applicable, inclusive of all taxes according to the VAT rate in force on the day the order is registered, and exclusive of shipping costs. The costs of processing, shipping, transport and delivery will be invoiced in addition under the conditions indicated on the Website and calculated prior to validation of the order. Any additional costs added to the price of the Product(s) ordered must be expressly agreed by the Customer. The final price charged to the Customer corresponds to the total amount of the purchase, including these charges. The total price, including taxes, indicated in the order confirmation sent by Angiolo is the total price of the order, including taxes, the price of the Products and any additional costs, such as shipping costs.
The prices displayed on the Web Site may be revised at any time without notice based on the price of seasonal products and economic conditions.
Any validation of an order implies acceptance of the price.
An invoice is issued when Angiolo ships the order and is available in the customer account under "My Account > My Orders > Order Details > View Invoice".
Agreement on proof
Confirmation of the order, payment for the order and confirmation of the order by e-mail constitute proof of the completeness of the order and render payable the sums owed by the Customer to Angiolo for the order.
Payment (Secure Transactions)
The Customer acknowledges that placing an order necessarily implies payment in cash at the time of ordering by credit card or Paypal.
The following bank cards are accepted for online payment: Carte Bleue, Visa, MasterCard and American Express. Depending on the type of card, the Customer enters the card number, expiry date and cryptogram code (consisting of three or four digits, depending on the card, located on the back of the bank card) and then validates the data or has the option of returning to the previous page.
The payment request is sent in real time to the Ingenico SA secure payment system, which checks that the bank card is valid (no input errors, no stop payments) and confirms that the payment has been recorded by issuing a transaction number or informs the customer that the transaction has been refused. The final validation step consists of the Client receiving a validation code to definitively validate the payment.
The Customer warrants to Angiolo that he/she has the necessary authorizations to use the payment method. The billing information that the Customer declares at the time of the order must correspond to that of the holder of the payment card used, in order to allow Angiolo to contact the latter directly if necessary, in particular for verification purposes or to request additional information. The Customer must pay close attention to the information provided regarding his/her credit card and delivery address.
Angiolo reserves the right not to confirm orders in the event of non-payment, incorrect billing address, or any other problem caused by the Customer in connection with the payment of the order.
Angiolo also reserves the right to cancel or refuse any order that is abnormal, placed in bad faith or for any other legitimate reason, including an order from a Customer with whom there is a dispute over payment of a previous order.
Once an order has been paid for, it becomes definitive and can no longer be cancelled by the Customer. A summary of the order is displayed and an e-mail confirming the order is sent to the Customer.
The bank checks that the bank card is valid (no input errors, no opposition), and confirms that the payment has been registered or informs the Customer that the transaction has been refused.
Angiolo cannot be held liable in the event of fraudulent use. In the absence of bank funds, or in the event of a bank refusal, the order will be automatically cancelled and the Customer will be notified by e-mail.
ARTICLE 6: Delivery
Conditions
The Products can only be dispatched once the transaction has been validated.
Any event defined by the Civil Code and case law as a case of force majeure likely to delay or prevent the supply or increase the cost of the products ordered constitutes a cause for suspension or termination of the obligations incumbent on Angiolo if the event in question exceeds a period of fifteen (15) days, without compensation for the Customer. Angiolo undertakes to inform the Customer by any appropriate means in the event of the occurrence of such an event of force majeure, who is authorized to cancel his/her order by e-mail.
The Products ordered will be delivered to Paris and its suburbs. Delivery is made according to the times indicated for each delivery method and to the address given by the Customer when placing the order on the Website. Delivery consists of the transfer to the Customer of physical possession of the Product ordered. Except in special cases, the Products ordered are delivered all at once.
Delivery times
Delivery times are indicated to the Customer on the date the order is placed.
The Customer may choose the delivery date when placing the order. The delivery timetable proposed to the Customer offers possibilities of up to 10 working days.
Delivery times are given for information purposes only and Angiolo undertakes to make every effort to meet them.
The delivery dates and times indicated are subject to correct and punctual delivery of the goods by Angiolo's suppliers and by the delivery service providers appointed by Angiolo. However, Angiolo cannot be held responsible for late deliveries caused by its carriers.
Consequently, no refund will be granted to a Customer who refuses a delivery on the grounds that it is not made on the chosen day.
If the Products ordered are not delivered within thirty (30) working days of confirmation of the order, for any reason other than force majeure as described in article 6 hereof or the fault of the Customer, the sale may be cancelled at the Customer's request under the conditions set out in articles L. 216-2 and L. 216-3 of the French Consumer Code. The sums paid by the Customer will be returned to him at the latest within fourteen (14) days following the date of cancellation of the contract, to the exclusion of any compensation or deduction.
Focus on public holidays :
Public holidays are to be understood as the public holidays in which the delivery and dispatch addresses of the order are located.
It should be noted that any order placed the day before a public holiday will be prepared and dispatched on the next working day. If the Customer chooses the first available date proposed on the Website (for example, if the Customer orders on 24 December, the order will only be prepared and dispatched on 26 December). Similarly, any order placed on a public holiday will be prepared and dispatched on the next working day following the said public holiday.
Focus on Customer details :
As a reminder, the Customer is responsible for the information provided concerning the name and address of the recipient. This information must be precise, accurate and complete (particularly with regard to the entrance door code and the floor) so that the delivery can take place under the best possible conditions. Under no circumstances will Angiolo be held responsible for a return delivery due to an error in the delivery address or to the impossibility of delivering to the address indicated. Costs related to a change in the recipient's delivery address will be billed to the Customer. If the recipient is absent on the day of delivery, the delivery person will leave a calling card, a text message or an e-mail at the delivery address.
It should be noted that for all home delivery orders, the Customer must provide the recipient's local telephone number (ideally a mobile phone local to the country of delivery). The service provider appointed by Angiolo will not contact numbers outside the country of delivery.
Focus on Customer reservations:
It is the Customer's responsibility to check the contents of the order on the date of delivery. Any discrepancies in quantity must be reported to Angiolo within 24 hours of receiving the order, in accordance with the conditions set forth in Article 7 herein. Complaints regarding damage, delay, loss or inadequate packaging must be communicated in writing within three days of receipt of the order under the conditions listed in Article 7 hereof.
Delivery methods
Depending on the Products ordered, the Customer may choose from the following delivery methods:
- Click & Collect
- delivery by courier
- home delivery via partner sites
1/ Home delivery
The Products that can be sent home by an independent carrier are the following: all the Products on sale on the Website, subject to availability, except for boxes of classic macaroons and pastries.
Home deliveries are carried out in France by the service provider Stuart.
Delivery costs:
Paris and suburbs: depending on the value of your basket. Free delivery for orders over €75.
The order is tracked by the carrier. An e-mail will be sent to the Customer when the parcel is collected from our warehouse and upon delivery.
The Customer chooses a delivery date when finalising the order. Delivery dates are offered up to 10 working days after the order date.
It is important to note that delivery times may be extended during busy periods such as holiday seasons. Angiolo invites Customers to place their orders in advance for these periods.
IMPORTANT: During holiday periods, the shipping company hired by Angiolo may experience delivery delays, as well as in cases of force majeure.
For delivery tracking, Angiolo invites the Customer to consult our carrier's Web site (www.stuart.com) directly, using the tracking number sent by e-mail when the package was shipped.
Angiolo cannot be held responsible or alert the Customer in the event of a delay or lack of tracking information from the carrier.
b) Delivery address
Absence of the addressee at home/impossibility of contacting the addressee:
For all deliveries and shipments, we ask our customers to ensure that the recipient is present on the day of delivery.
In the absence of the addressee or a person capable of taking possession of the products upon delivery, the carrier will contact the addressee in order to reschedule a final delivery attempt. Angiolo cannot be held responsible for a return delivery due to the impossibility of delivering to the address indicated because of the recipient's absence.
In addition, if the shipping company appointed by Angiolo is unable to contact the Customer, the Customer will not be entitled to reimbursement of shipping costs.
Given the perishable nature of the products offered by Angiolo, in the event of a return package, Angiolo will systematically destroy the food products and the Customer will not be entitled to a refund or replacement.
In addition, Angiolo will not be held responsible for any deterioration of the products due to their late pick-up from the shipping company hired by Angiolo.
2/ Delivery by courier
The following Products may be delivered by courier: Products for sale on the Web Site for which the courier delivery method is activated and offered. Subject to availability.
a) Delivery times
Delivery times by courier vary according to the service chosen: D-Day delivery within 2 hours or delivery on a given date and time slot. The Customer chooses his or her delivery slot from among the available slots offered.
Delivery slots are offered up to 10 working days after the order date.
b) Delivery address
The Customer is responsible for the information relating to the name and address of the recipient. This information must be precise, accurate and complete (including door code and floor) to allow delivery under normal conditions. Angiolo cannot be held responsible for a return delivery due to an address error.
For all deliveries and shipments, we ask our customers to ensure that their recipients are present on the day of delivery.
Deliveries by courier are made in Paris and the Paris suburbs:
- Neuilly
- Boulogne
- Clichy
- Aubervilliers
- Bagnolet
- La plaine St Denis
- Le Pré St Gervais
- Les Lilas
- Montreuil
- Pantin
- St Ouen
- St Mandé
- Vincennes
- Issy les Moulineaux
- Malakoff
- Montrouge
- Vanves
- Charenton le Pont
- Ivry sur Seine
- Le Kremlin Bicêtre - Gentilly
c) Delivery charges
Paris region: according to postcode. Free delivery for orders over €75.
In the absence of the recipient, the courier will leave a delivery notice at the delivery address, or send a text message or e-mail. Angiolo cannot be held responsible for returned deliveries due to the impossibility of delivering to the address indicated because of the recipient's absence.
3/ Click & Collect
Products on sale on the Website for which the delivery method is activated and offered are available via Click and Collect. This is subject to availability and the product range of the shop selected.
When placing an order, Customers may opt to collect their Products from our boutique at 180 boulevard Saint-Germain, 75006 Paris.
This service is available during the shop's opening hours.
The Products ordered will be available in the Boutique concerned within one hour of confirmation of the order and must be collected no later than the closing time of the Boutique on the collection day chosen by the Customer. Products ordered by Click & Collect which are not collected on the day specified when the order was placed during the Shop's opening hours will be considered lost and may not be reimbursed.
To collect the order, the Customer must go to the cash desk of the selected Boutique with the unique collection code received by text message and/or confirmation e-mail, or with proof of identity if they do not have their code.
It is the Customer's responsibility to ensure that their order is correct at the time of collection. Once the order has been collected, no claims for non-conformity will be accepted.
If you have any questions about your Click & Collect order and its collection, you can contact the shop where you placed your order directly.
ARTICLE 7: Receipt
The Products are received when the Customer takes physical possession of them (the "Receipt"). The Customer must check the condition of the Products as soon as they are received. In case of shortage, loss or damage, the Customer must make all reservations:
- with Angiolo if the Products are picked up at the Boutique via Click & Collect.
- to the carrier if the Products are delivered to the Customer's home or by courier, specifying the nature and extent of the damage on the delivery slip.
For all deliveries and shipments, we ask our customers to ensure that their recipients are present on the day of delivery.
Within three (3) days of Receipt, the Customer must confirm any reservations in writing (e-mail or letter) to Customer Services. The complaint must be accompanied by a photograph clearly showing the deterioration of the Product. After this period, the Products delivered will be deemed to be free of all defects.
Angiolo will reimburse or replace, at its expense, only those Products that do not conform to the specifications or that are affected by a defect.
ARTICLE 8: Transfer of ownership and risks
The transfer of ownership of the Vendor's Products to the Customer will only take place once payment has been received.
The transfer of risks will take place when the Products are dispatched or handed over to the Carrier. From this date, the Customer will assume full responsibility for any damage that the Products may suffer or cause. The Products therefore travel at the Carrier's risk.
ARTICLE 9: Complaints and customer service
The Vendor makes every effort to satisfy its customers to the best of its ability. However, the Customer may address any complaints to the Customer Service Department:
- by mail: Angiolo - Customer Service - 182 rue du Faubourg Saint-Honoré, 75008 PARIS - France
- by e-mail: contact@angiolo.com
- by telephone: during Customer Service opening hours* on +33 1 01 01 01 01
- online, by filling in the form here.
*Monday to Friday, 10am to 7pm.
For reasons of food hygiene and safety, Angiolo will not accept any returns or exchanges of foodstuffs, except with the prior agreement of Customer Service. If the return is approved, the Product must be returned in its original condition and packaging, along with proof of purchase. Angiolo will reimburse shipping costs on the basis of the invoiced rate and will reimburse return shipping costs in the event of a claim (excluding exercise of the right of withdrawal) upon presentation of supporting documents.
After analyzing the situation, Angiolo will, at its discretion, determine the appropriate arrangement, refund of the sums paid or redelivery of the Products within thirty (30) days of the cancellation of the order. By accepting such replacement or refund, the Customer or any other party concerned agrees to waive any additional claims that may be made, including in particular the payment of interest.
ANGIOLO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUES OR BENEFITS ARISING OUT OF OR IN CONNECTION WITH ANY BREACH OF THESE TERMS AND CONDITIONS OF SALE OR ANY CLAIM MADE AGAINST YOU BY ANY THIRD PARTY.
ARTICLE 10: Right of withdrawal
The right of withdrawal does not apply to contracts for the supply of the following Products:
(i) goods made to the consumer's specifications or clearly personalised: this applies to all orders for ice creams and sorbets
(ii) fresh and perishable products such as cannolo
(iii) goods unsealed by the Customer after delivery and which cannot be returned for reasons of hygiene or health protection.
For other Products, in accordance with the regulations in force, the Customer has a period of fourteen (14) days from receipt of the Product to exercise his/her right of withdrawal from the Vendor, without having to justify his/her reasons or pay any penalty, for the purpose of exchange or reimbursement.
The right of withdrawal may be exercised on plain paper or using the withdrawal form, a model of which is shown in Appendix 1 of these GTCS. The Vendor will immediately send the Customer an acknowledgement of receipt on a durable medium.
The Products must be returned within fourteen (14) days of the Vendor being notified of the Customer's decision to withdraw, accompanied by the purchase invoice, in their original packaging and in perfect condition so that they can be marketed as new. Damaged, soiled or incomplete Products will not be taken back.
If the right of withdrawal is exercised within the aforementioned period, only the price of the Product(s) purchased and the delivery costs will be reimbursed; the cost of returning the Product(s) will be borne by the Customer.
The exchange (subject to availability) or refund will be made within fourteen (14) days of receipt by the Vendor of the Products returned by the Customer in accordance with the terms of this article.
ARTICLE 11: Warranty
The Products sold on the Web Site comply with the regulations in force in France. In accordance with legal provisions, the Products automatically benefit from the legal guarantee of conformity and the legal guarantee against hidden defects.
1. Legal guarantee of conformity
In accordance with Article L. 217-4 of the French Consumer Code, Angiolo is required to deliver goods that conform to the order and is responsible for any defects in conformity at the time of delivery. According to Article L. 217-5 of the Consumer Code:
"To conform to the contract, the goods must:
1. be fit for the purpose normally expected of similar goods and, where applicable :
- correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
- have the qualities that a buyer may legitimately expect having regard to the public statements made by the seller, the producer or his representative, particularly in advertising or labelling;
2. or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the seller's attention and accepted by the latter".
When acting under the legal guarantee of conformity, the Customer :
- has a period of two years from the date of delivery of the goods in which to take action ;
- may choose between repairing or replacing the goods, subject to the cost conditions set out in article L. 221-9 of the French Consumer Code;
- is exempt from proving the existence of a lack of conformity in the goods for a period of twenty-four months from the date of delivery of the goods.
2. Warranty for hidden defects
Angiolo is also bound by the legal warranty for hidden defects affecting the Products delivered and rendering them unfit for the use for which they were intended, under the conditions set forth in Articles 1641 to 1649 of the Civil Code, provided that the buyer proves the hidden defect and takes action within two years of the discovery of the defect (Article 1648 of the Civil Code).
In the event that the guarantee against hidden defects is invoked, the Customer may choose between rescission of the sale or a reduction in the sale price in accordance with article 1644 of the French Civil Code.
ARTICLE 12: Intellectual property rights
The content of the Web Site, including but not limited to texts, comments, illustrations, photographs and images reproduced on the Web Site, is the exclusive property of Angiolo and is protected by intellectual property rights. Total or partial reproduction of the Web Site is strictly prohibited without prior written authorization from Angiolo. Any violation of our trademarks and the integrity of our Products may justify civil or criminal proceedings.
ARTICLE 13: Applicable Law and Disputes
These Terms and Conditions are governed by French law. In the event of a dispute, an amicable solution will be sought as a priority before any legal action is taken. To this end, we kindly ask our Customers to contact our Customer Service department by post at the following address: contact@angiolo.com. Failing an amicable solution, any legal action will be brought before the Paris courts.
Annex 1 - Model withdrawal form for non-food products only
(Complete and return this form only if you wish to exercise your right of withdrawal)
For the attention of Angiolo- Service Client - 182 rue du Faubourg Saint-Honoré, 75008 PARIS - France
OR contact@angiolo.com :
I hereby notify you of my withdrawal from the contract for the sale of the following Product(s):
Ordered on (*)/received on (*),
Order number :
Customer name,
Customer's address,
Customer's signature (only if this form is sent on paper),
Date